Personal Property Household Goods Inspector - Redstone Arsenal

General Description of Responsibilities:

To accomplish all duties of a Quality Control (QC) Inspector in the Redstone Arsenal area of responsibility, consisting of 30 counties in Alabama and 7 Tennessee counties.  Observe, document, and evaluate Transportation Service Provider (TSP) or contractor performance in moving personal property of Department of Defense (DoD) personnel and ensure that TSPs or contractors comply with service tenders, tariffs, contract specifications, and Government regulations used in handling of personal property.  Utilize automated Electronic Transportation Operational Personal Property System (ETOPS) and Defense Personal Property System (DPS) to manage and perform inspections of incoming and outgoing Household Goods (HHG) Shipments. 

Specific Responsibilities:

1. Generates Daily Inspection Schedule for purpose of establishing inspection requirements. Contacts the TSP, service member and civilian employee scheduled for packing/pickup/delivery to ensure someone is at the residence on scheduled date.  Inspects the carrier's performance, at residence and at warehouse during packing, crating, loading, shipping, unloading, uncrating and unpacking.  Checks to see that loading and unloading are done in a way to prevent damage and assuring specifications are being followed.  Advises property owner of service to be expected from carrier. Performs damage inspections when requested by shipper or claims office.  Performs witnessed weights/reweighs on shipments as required. Certifies the Statement of Accessorial Services, DD Form 619/619-1 when services are authorized payment in the domestic and international solicitation tenders.
2. Performs inspection in accordance with DoD regulations of carrier facilities, operations, personnel and equipment to assure quality service and correct procedures are being performed for storage in transit and non-temporary storage shipments. Determine adequate protection is provided against fire, flooding, insects, vermin, and facility is receiving adequate community fire and police protection. Deficiencies are properly documented and corrected within specified timeframes. Maintains agent performance files.
3. Handles all incoming QC telephone calls. Provides customer assistance in areas involving claims procedures and inconvenience claims with the carrier.  Maintains records and reports, such as number of inspections performed, number of QC telephone calls made, actual number of physical inspections performed at the member's/employees residence or carrier's warehouse.  Identify any unauthorized hazardous items on premises to the customer and TSP.   May be called upon to act as liaison between customer and TSP responsibilities. 
4. Must have knowledge of application of DoD and service regulations, contracts, manuals, tariffs and tenders required to administer the Quality Control Program. Knowledge of entitlements to resolve customer/carrier complaints or dispute, services affecting desired shipments needs, services furnished by the carrier, emergencies resulting from disasters, strikes or work stoppages.  Assistance is provided with proficiency, technical competence, courtesy and tact.  Ability to prepare reports to document program compliance.  Knowledge is used to provide the initial and continuing qualifications of commercial carriers and their facilities for handling household goods traffic, evaluation of carrier performance and resolution of complaints.  QC Inspector must be versed in communication skills, both oral and written in dealing with customers and commercial representatives.

Accountable For:

Works under the supervision of the Transportation Services Supervisor who provides direction and work policies.  Refers complex cases to supervisor for clarification or interpretation on policy, procedures and regulations.

Authorities and Limitations of Authority:

This position has the authority to accomplish the duties described herein in accordance with Corporate Procedures, Standard Operating Procedures, and applicable government regulatory requirements.

Job Requirements, Mandatory

1. Employee must possess valid driver's license and be capable of performing general maintenance.

1. Work could involve driving a motor vehicle in excess of 200 miles per day.  Must be able to walk up/down stairs and ramps.

1. Must stoop, bend and stand for long periods of time.  Employee must be able to withstand all weather conditions including warehouses and non-heated facilities.

1. Performs other duties as assigned.

PTi is an EEO/Affirmative Action employer

Current Openings for Personal Property Household Goods Inspector Redstone Arsenal Jobs at PrimeTech International, Inc.